Location: Mobile, AL
Status Type: Full-Time
Department: Customer Service
Requisition Number: 6730
For immediate confidential consideration, please send your cover letter with salary history and resume, referencing the job position desired in the subject line to:
Highly customer oriented, responsible and motivated representative that works closely with Original Equipment Manufacturer and end use customers to meet or exceed customer expectations. Acts as primary coordination liaison from order to delivery and beyond.
- All aspects of OEM customer account coordination, incl. forecasting, order processing, production, payments and shipments- Interacts with customers by phone, email, fax, or in person- Facilitates customer issue resolution for complaints regarding quality, application or delivery condition or products with appropriate departments, incl. Procurement, Production, Quality, Engineering, Finance, Legal and others at various CMG locations to satisfactory conclusion- Prepares customer documentations, incl. quotations, invoices, etc. - Administers and processes engine and parts orders for OEMs and Retail customers- Coordinates product and services flow between various CMG businesses for successful product and services delivery- Supports with contract negotiations - Assumes lead role in proposal writing - Maintains and enforces customer contracts, agreements and ensures compliance- Coordination and facilitation of shipping and export compliance- Assists in developing sales and pricing strategies and campaigns to help gain market share and secure positions on existing and new platforms- Works closely with Warranty Manager to manage OEM warranties processing- Participates in SIOP and production meetings, as required- Manages customer databases and keeps them up to date- Prepares reports- Coordinates and facilitates customer meetings- Schedules and facilitates department and customer meetings, incl. OEM RAILs, in coordination with OEM account manager and representative- Works closely with OEM Sales Managers and Account Service Representatives- Supports Director of OEM Sales- Follows through on calls and tasks to ensure they are properly closed to customer satisfaction- Preserves of confidential or sensitive information- Support customer and technical services call center, if needed
Bachelors degree in business, marketing or related field. Minimum of five years of professional experience, preferable in GA industry, or equivalent combination of education and experience. Must have strong interpersonal skills and be able to work well in a team environment. Must have strong customer focus and be able to handle calls and tasks in a professional and timely manner.Basic understanding of business operations and incoterms. Strong competency in the use of a personal computer including, MS Word, MS Excel and MS PowerPoint. Additional software proficiencies a plus.
Ability to read, interpret and analyze financial, sales, and marketing reports. Strong communication skills required. Ability to professionally respond to customers in person and in writing.
No faxes, phone calls or other correspondence will be accepted. EOE/M/F/D/V